My Problem: Using Internet Explorer 9 on a brand new installation of Pdf error opening document file damaged 7 Professional, a user could not open certain PDFs that were located on a website. Using Internet Explorer 9 on a brand new installation of Windows 7 Professional, a user could not open certain PDFs that were located on a website. The file is damaged and could not be repaired. The document could be opened if it was first downloaded and then opened with Adobe Reader.

It was only a problem if IE tried to open it in a browser tab. Oddly, various other PDFs that were accessed with the browser could open as normal. There are two possible solutions to this issue that I am aware of. The problem might be due to be an overflowing temporary internet files folder. I noticed that other PDFs could be viewed in IE. The ones that could open were smaller than the PDFs that were giving the user problems.

A temporary fix is to delete all temporary internet files and restart IE. A more permanent fix is to empty the temporary files folder at each exit. You can also increase the disk space available to the temporary internet files folder. A second solution that is possible is as simple as updating Adobe Reader.

However, check to make sure you have the latest version. If you do, uninstall and re-install it. In the user’s case, it was an older version of Adobe Reader. There remains two other major culprits.

The first being IE itself. Some have said that using one particular version of internet explorer causes the problems. No one seems to agree which version solves the problem because it seems that any version of IE going back to version 6 has experience this issue. Windows OS in a way that IE relies upon. You might want to try uninstalling IE and re-installing it. Lastly, make sure that you have the proper updates for your installation of Windows. Another one of the potential problems that existed in my scenario is that the client machine did not have the latest Windows updates.

A jack of all trades and aspiring master of some. I work for MongoHQ as a support engineer, but the opinions and views expressed here are purely my own and do not reflect my employer’s. Adobe Acrobat built-in repair utility. PDF Recovery Software repairs damaged files in most possible cause of corruption. Stellar Phoenix PDF Repair is best tool! Reducing the file size before upload solved the issue for me.

Thanks for helping me to solve this! The clearing of temporary files worked for me. Thanks for letting me know which approach worked for you. Your email address will not be published.